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Executive Newsletter
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Dear Valued Owner
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Your entire staff is looking forward to supporting you in celebrating Fall and Winter at The Manhattan Club.
The Comment Cards that you compose provide your staff with an invaluable window into our dynamic Manhattan Club culture. That dynamic encompasses the changes that are inherent in all vigorous institutions. Specifically, the emergence of self-described second-generation Owners who convey fond memories of celebrating birthdays, weddings, anniversaries at the Club. That is very gratifying to all of us who take pride in the opportunity to serve you, our valued Owner. Our success in providing the uniquely Manhattan Club Hospitality spirit to your New York City experience can only be validated by you.
Your Comment Card is the metric we use in guiding your Management Team. We review them and distribute them to all departments to ensure all your expectations are met. We are proud to report that, as of September 2019, our Year-To-Date Comment Card approval rating is 91.2%, a 4.56 out of 5.
Thank you to all who have taken the time to share your insights, suggestions and compliments. We have recently instituted an online Comment Card option to facilitate obtaining your thoughts.
Upon checkout you are sent a link to a Comment Card option. Therefore, it is necessary, that at check-in, you provide a current Email or Cell Phone Number. Your Manhattan Club staff looks forward to continuing this “hospitality conversation”. Set forth below are the latest events and upgrades that have been taking place at The Manhattan Club.
Set forth below are the latest events and upgrades that have been taking place at The Manhattan Club.
Sincerely,
Salvatore P. Reale
Executive Director of Operations.
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Status of Capital Improvement and Refurbishment Projects
The Local Law 11 mandated survey and remediation of our buildings’ brickwork and terra cotta, referenced in our previous newsletter is ongoing.
We are also cooperating with the Metropolitan Transit Authority in their ADA upgrade of our very convenient local N, R and Q subway station. This upgrade includes a new ADA compliant elevator on 7th Avenue.
In anticipation of your next stay,
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An ongoing reupholstering of Dining Room Chairs, Arm Chairs, and Roll Away Beds is taking place in many suites.
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Solar Shades in many Owner Suites have been replaced
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All Owner Suite HVAC filters have been replaced
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All Owner Suites have had new Door Latches installed.
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Security and Safety
It must always be emphasized that your safety and security are our absolute priorities. Training thru Safety Committee Meetings on a consistent basis involving all staff members provides support to your dedicated and professional Security Staff. Constant communication with NYPD insures appropriate awareness of any pertinent security issues or concerns. Please click on the link below to view a communication from NYPD on their SHIELD program on countering terrorism and on Holiday Saftey Tips.
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Owner Events
Please visit www.tmcny.com and review the upcoming Owner Events, as well as the Owner Reservation Request Form and the Frequently Asked Questions section.
We encourage you to take a browse and stay connected.
A few of our most recent Owner events
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August 8
Manhattan by Sail
The Clipper City Tall Ship sail around lower Manhattan that encompassed views of the Brooklyn Bridge, Statue of Liberty and NYC skyline while enjoying cocktails, beer, wine and music.
September 3
The Radio City Back Stage Tour
Owners took an exclusive journey of The Radio City Back Stage Tour which offers an insider's look at the legendary Radio City Music Hall. On this guided tour, Owners were exposed to art deco masterpieces, the secrets of the Great Stage, and an exclusive meeting with a Rockette.
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September 26
The Spirit Cruise
Owners joined us on an evening aboard The Spirit Cruise. Everyone enjoyed a beautiful dinner and experienced the NYC skyline sparkle at night, the Freedom Tower and the Statue of Liberty. We also had a view of the Manhattan, Brooklyn, and Williamsburg Bridges.
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Member Services
The Member Services Department has been diligently contacting Owners on the waitlist to apprise them of available vacancy. This endeavor has currently enabled Member Services to reach out via phone and email to over 1,200 Owners, which has resulted in 1,400 additional room nights reserved.
Your Member Services staff is eagerly awaiting your reservation inquiries. In order to accommodate your requests, the parameters of our reservation rules allow reservations to be made as much as a year in advance, if you utilize your entire annual allotment with consecutive nights or 9 months in advance if you utilize less than your entire annual allotment.Please email us your preferred methods of contact including cellphone numbers and/or any new email addresses. Member Services can be reached at reservations@tmcny.com or (800) 891 3570. We look forward to serving you!
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Concierge Staff
Chief Concierge, Carmi Spiegel and his associate, Xiomara Mora are accessible to all Owners, whether you would like to plan an itinerary for a day trip or to select the best restaurants for a night out in New York City.
For reservations, suggestions or information on museums, outdoor festivals, movie premieres, concerts and holiday festivities, they are just a phone call away. Please feel free to contact them at (212) 453-8266. If you prefer, you may also reach them via email at Concierges@tmcny.com. Concierges@tmcny.com.
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Employee Events
Below are some Employee Events that have taken place since our last update letter.
23rd Annual Big Apple Stars Awards
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Each year The Hotel Association of New York City hosts the Big Apple Stars Awards at the Jacob K. Javits Convention Center. This is a very special event for the NYC Hospitality industry and is designed to recognize exemplary performances by New York City hotel employees. It is a great opportunity to bring public recognition to our exceptional employees. For the 23rd Annual awards the Executive Team nominated the following staff members: Irene Huang (Housekeeping), Durim Murati (Engineering), Socorro Sepulveda (Member Services), and Jordan Abzug (Front Office).
28th Annual Hotel Industry Walkathon for Charity
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Each year Manhattan Club employees and their families participate in the Hotel Industry Walkathon for Charity. Participants walk to contributing hotels collecting “stamps” at each destination. For every “stamp” received, The Manhattan Club will donate $1.00 to a charity selected by the Hotel Association of New York City.
The 28th Annual Hotel Industry Walkathon for Charity was held on Sunday, September 30th and the Manhattan Club Team traveled to a sum total of 631 hotel stops and raised $631.00 for the Coalition for the Homeless. The Coalition for the Homeless is the nation’s oldest advocacy and direct service organization helping homeless men, women, and children.
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Heating / Air Conditioning Reminder
The environmental HVAC (Heating, Ventilation and Air Conditioning) at The Manhattan Club is controlled on a seasonal basis.
In the winter months, the system produces heat only. Switching the thermostat control to cooler will only bring less heat into the suite, not cool air. In the event the suite is too warm, it is recommended that you turn the fan to the off position. This will stop the flow of heat into the suite.
In the summer months, the system produces air conditioning only. Switching the thermostat to warmer will only bring less cool air, not heat. It is recommended that you turn the control to the off position if you are too cold.
During the transitional months, neither heat nor air conditioning is flowing through the system. Air is available through the system by selecting a desired fan speed. If you find the temperature in your suite to be uncomfortable, please contact the Front Desk at extension 4150. All attempts will be made to make your stay as comfortable as possible.
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Hospitality Training / Monthly Hospitality Meeting
A monthly Hospitality Meeting with line staff from every department reinforces all aspects of appropriate hospitality interaction among staff and with you, our valued Owner.
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RCI – Gold Crown Status
The Manhattan Club is a RCI Gold Crown Resort. Gold Crown is the highest award given by RCI, recognizing quality based on comment cards by exchangers who stayed at the resort. The Manhattan Club has received this annual distinction since its inception and is only one of thirteen such resorts in the entire RCI worldwide system to be so recognized.
RCI Liaison, Suzanne "Susie" Turgeon is available Monday through Wednesday 9:00 a.m. – 5:00 p.m. on the 26th floor near the Lounge. You may also contact her at either (212) 707-5000 ext. 3356 or suzanne.turgeon@rci.com As an added benefit, in conjunction with RCI, all Manhattan Club members are invited to join RCI Liaison, Susie for the following RCI Benefit Education programs:
- RCI 101 - Onsite seminar: Monday at 2:00 p.m. RCI 101 is an overview that will enable you to make the most of your RCI membership. Susie will review the features and benefits of RCI, such as "Last Call", "Extra" vacation getaways and much more; or you may access the RCI 101 Webinar – by appointment online.
- RCI.com - Onsite seminar: Wednesday at 11:00 a.m. Susie will show you how to navigate the RCI.com website. This will enhance your experience on the website and assist in transacting on RCI.com.
The Manhattan Club
200 West 56th Street NY, NY10019
1-800-891-3570
International 212-707-5000 Select "2" from the menu
www.tmcny.com
© 2019 The Manhattan Club - Ownership. All Rights Reserved