Manhattan Club Executive Newsletter

Status of Capital Improvement and Refurbishment Projects

The Local Law 11 mandated survey of our building’s brickwork and terra cotta referenced in our previous newsletter, is in full swing.

In compliance with New York City codes, The Manhattan Club elevator door mechanisms consisting of door hangers, locks, operators and tracks have all been completed.

In anticipation of your next stay, your staff has completed a General Maintenance and General Clean program throughout the building. This includes window cleaning, painting, caulking, regrouting, tile repairs, filter replacement and upholstery cleaning. Various suites were enhanced with new mattresses, window treatments and carpeting.

Security and Safety

Please rest assured that your safety and security at The Manhattan Club are absolute priorities. As mentioned before, training and coordination involving our professional and dedicated security staff with local and Federal agencies is ongoing.We also continue to conduct monthly saftey meetings under the auspices of our Director of Security. Please click on the link below to view a communication from the NYPD on their SHIELD program on countering terrorism.

Click Here

Owner Events

Please visit www.tmcny.com and check out the upcoming Owner Events as well as the Owner Reservation Request Form and the Frequently Asked Questions section. We encourage you to browse and stay connected.

A few of our most recent Owner events

Jan 28 Coney Island Beer Tasting Lounge Event

Feb. 28 The Orchestra of St. Luke’s at Carnegie Hall

March 17th St. Patrick’s Day Lounge Event

March 28th NBC Studio Tour

See More

Member Services

The Member Services Department has been diligently contacting Owners on the waitlist to apprise them of available vacancy. This endeavor in the first 3 months of 2019 enabled Member Services to reach out via phone and email to over 400 Owners, which has resulted in 1,100 additional room nights reserved.Concurrently, Member Services speaks with Owners whose unused annual time is about to expire. This program has resulted in 858 additional room nights reserved in the first 3 months of 2019. Your Member Services staff is eagerly awaiting your reservations inquiries. In order to accommodate your requests, the parameters of our reservation rules allow reservation to be made as much as a year in advance, if you utilize your entire annual allotment with consecutive nights or 9 months in advance if you utilize less than your entire annual allotment. Please email us your preferred methods of contact including cellphone numbers and/or any new email addresses. Member Services can be reached at reservations@tmcny.com or (800) 891 3570. We look forward to serving you!

Concierge Staff

Chief Concierge, Carmi Spiegel and his associate, Xiomara Mora are accessible to all Owners, whether you would like to plan an itinerary for a day trip or to map out the best restaurants for a night out in New York City. For reservations, suggestions or information on museums, outdoor festivals, movie premiers, concerts and holiday festivities, they are just a phone call away. Please feel free to contact them at (212) 453-8266. If you prefer, you may also reach them via email at Concierges@tmcny.com. Concierges@tmcny.com.

Employee Events

Below are some Employee Events that have taken place since our last update letter:

Holiday Party

On January 10, 2019, The Manhattan Club hosted our Annual Holiday Party open to all employees.During this event we honor our Employees with awards celebrating their years of service. Our 20-year service award winners are pictured in the photo on the right.

As the night continued, everyone enjoyed the festivities!

Employee Appreciation Day
In March, all staff were provided with snacks and goodies during their lunch break as a gesture of appreciation for all their hard work and dedication.

Left- Ting(Michelle) Guo, Wai Kit(Jason) Lau, Luis(Anthony) Ayala, Mei Jun Huang, Joel Velez

Valentine’s Day

On Valentine’s Day we provide employees with Heart Shaped Donuts, Hot Chocolate and candy.

Heating/Air Conditioning Reminder

The environmental HVAC (Heating, Ventilation and Air Conditioning) at The Manhattan Club is controlled on a seasonal basis.

In the winter months, the system produces heat only. Switching the thermostat control to cooler will only bring less heat into the suite, not cool air. In the event the suite is too warm, it is recommended that you turn the fan to the off position. This will stop the flow of heat into the suite.

In the summer months, the system produces air conditioning only. Switching the thermostat to warmer will only bring less cool air, not heat. It is recommended that you turn the control to the off position if you are too cold.

During the transitional months, neither heat nor air conditioning is flowing through the system. Air is available through the system by selecting a desired fan speed. If you find the temperature in your suite to be uncomfortable, please contact the Front Desk at extension 4150. All attempts will be made to make your stay as comfortable as possible.

Hospitality Training / Quality Assurance

Bonnie Reiner, founder of BHR Training Inc., conducted Anti-Harassment in the Work Place training on April 9th, 10th and 11th and Gold Crown training on May 7th. This training provides the necessary tools for our employees so that they can build on top of their hospitality foundation.

Knowledge of these standards support our “Strive for 5” program, which aspire to have employees and services rated 5 (highest rating) out of a possible 1 to 5 ranking by you, our Owners.

This training program consists of:

Service Essentials – Understanding non-verbal communication and how it impacts hospitality.
Handling Critical Moments of Service – The use of listening and empathy skills in the art of hospitality.

Monthly Hospitality Meeting

In support of this and monthly departmental meetings, a monthly Hospitality Meeting with line staff from every department to reinforce all aspects of appropriate hospitality interaction among staff and with you, our Owner.

RCI – Gold Crown Status The Manhattan Club is a RCI Gold Crown Resort. Gold Crown is the highest award given by RCI, recognizing quality based on comment cards by exchangers who stayed at the resort. The Manhattan Club has received this annual distinction since its inception and is only one of sixteen such resorts in the entire RCI worldwide system to be so recognized.

RCI Liaison, Suzanne "Susie" Turgeon is available Wednesdays through Fridays 9:00 a.m. – 5:00 p.m. on the 26th floor near the Lounge. You may also contact her at either (212) 707-5000 ext. 3356 or Suzanne.turgeon@rci.com As an added benefit, in conjunction with RCI, all Manhattan Club members are invited to join RCI Liaison, Susie for the following RCI Benefit Education programs:

RCI.com - Onsite seminar: Wednesdays at 11:00 a.m. Susie will show you how to navigate the RCI.com website. This will enhance your experience on the website and assist in transacting on RCI.com.

RCI 101 - Onsite seminar: Fridays at 2:00 p.m. RCI 101 is an overview that will enable you to make the most of your RCI membership. Susie will review the features and benefits of RCI, such as "Last Call", "Extra" vacation getaways and much more; or you may access the RCI 101 Webinar – by appointment online.

Dear Valued Owner,